| Feature |
Description |
| Proactive Services & Preventative Maintenance |
- Scheduled proactive maintenance for all key devices (monthly or weekly)
|
| 24x7 Monitoring |
- Servers
- Desktop PCs
- Network Infrastructure
- Key Applications
- Security Services
- Printers / Copiers
- VoIP devices
|
| Storage and Recovery Management |
- Daily monitoring of backup system
- Remote data vaulting of critical server data
|
| Help Desk |
- Unlimited phone and remote support for your employees
|
| Business-critical Support |
- On-site emergency response within 4 hours (Gold and Silver level)
- Remote response within 2 hours (Gold level)
|
| Advanced Security Management |
- Firewall and Perimeter Management
- Antivirus Management
- Spyware Management
- Vulnerability scanning and remediation
- Spam & Virus Mail Filtering
|
| Consulting |
- Report and recommend on chronic and acute issues
- Avoidance and maintenance review
- Ongoing IT budgeting assistance
|
| Discounted Project Hours |
- Discounted labor rates for project work
|
| Reporting |
- On-demand Executive Summary Reports
- Asset Management Reports
- Incident Reports
- Service / Device Availability Reports
- Proactive Service Summary Reports
|
